Every Client will be asked to read and sign Star Barks’s Policy Agreement prior to any grooming services being performed.
Client hereby entrusts pet(s) to Star Barks for the purpose of grooming services.
Payment is due at time of service. Star Barks accepts cash or checks. Checks returned NSF WILL incur a fee of $25, plus any fee my bank may charge. No further service will be provided until fee is paid.
CANCELLATION POLICY/NO SHOW/TRIP FEE
On rare occasions, Star Barks may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
If Client cannot keep their appointment, please contact us AT LEAST 24 hours in advance. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time WILL result in a charge of $60, which must be paid within 7 business days. All scheduled multiple pet clients, who may decide not to groom one of their pets at the last moment, WILL be responsible for part or all of that pets grooming charge. There will be a $60 trip fee for missed scheduled appointments, which must be paid within 7 business days. Ultimately it is Clients responsibility to keep track of their scheduled appointments, however Star Barks will make a courtesy phone call one-business day ahead to confirm and remind you. If you are a first time Client and you are a no show when groomer arrives for your scheduled appointment, Star Barks will not schedule any future appointments.
KEY ON FILE SERVICE
Star Barks offers a ‘key on file service’. Client provides Star Barks with a key to keep on file, a garage code, or some other form of access to the home, Star Barks will come by at your scheduled grooming appointment time to care for your pet and Client just leaves a form of payment. Star Barks will not be held responsible for damages to Clients home or property while on the service call for grooming your pet(s).
MATTED OR NEGLECTED COAT
Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper/brush irritation. If Client’s pet does not remain still accidents can happen such as, cuts, nicks, etc. from clippers or scissors. However, it is at Star Barks discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets coat will be completed. Shaving your pet my dramatically change your pet’s appearance and the hair will be very close to the skin. This may expose pre-existing skin conditions. Client’s pet will receive a shave down & start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn & should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. In certain breeds & coat types, the coat may not grow back the same. Removing a heavily matted coat includes the risk of nicks, cuts and/or abrasions due to moles, warts or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of mat removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Star Barks responsible in the event of adverse effects of mat removal.
CURRENT VACCINATIONS/VETERINARY INFORMATION
Your pets safety is first at Star Barks. We require a current rabies vaccination expiration date before any grooming services will be performed. Proof of Rabies Vaccination shall be provided to Star Barks upon request as well as current Veterinarian information.
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Star Barks will not accept any aggressive dog. If false accusations about the pets behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Star Barks has the right to refuse service in the event of a pet that cannot be handled safely. FOR OVERLY AGGRESSIVE OR OVERLY STRESSED PETS, Star Barks WILL NOT BE ABLE TO MAINTAIN YOU AS A CLIENT.
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Star Barks will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming.
FLEA/TICK INFESTATION/SALON SANITATION
Flea and tick infestation will NOT be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If Star Barks finds flea/ticks on your pet(s), it is mandatory for a flea bath and up to $10-$50 charge on flea/tick treatment and removal.
Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Star Barks, as agent and understands that if Star Barks is unable to contact Client first, then Star Barks, in its sole discretion, may engage the services of a veterinarian at Clients expense.